Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app stopped counting steps by hour

Replies are disabled for this topic. Start a new one or visit our Help Center.

About 3 days ago the app suddenly stopped displaying steps by hour. I have a luxe. It’s counting steps fine but no longer shows the steps by hour when I tap and look at any particular day. Not only did it stop showing them as of a few days ago, all the past days and step by hour history is wiped out as well. 
I didn’t make any changes and my firmware is up to date and battery on Luxe is charged. What gives??

Best Answer
0 Votes
3 REPLIES 3

@2pupswalker   You are describing an app issue, not a device issue.  Do you use Android or iPhone?  Can you include a screenshot to help describe the issue?  You post can get moved to the forum where you might get more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

I have an iPhone 11. Here is a screenshot of what I now see. No steps by hour showing. 

FE6390D5-FEE0-4BCD-BB42-CF6A6C0D57DD.png

Best Answer
0 Votes

I am having the same problem. I have an IPhone and IPad.

Best Answer
0 Votes