11-05-2022 20:37
11-05-2022 20:37
About 3 days ago the app suddenly stopped displaying steps by hour. I have a luxe. It’s counting steps fine but no longer shows the steps by hour when I tap and look at any particular day. Not only did it stop showing them as of a few days ago, all the past days and step by hour history is wiped out as well.
I didn’t make any changes and my firmware is up to date and battery on Luxe is charged. What gives??
11-06-2022 06:35
11-06-2022 06:35
@2pupswalker You are describing an app issue, not a device issue. Do you use Android or iPhone? Can you include a screenshot to help describe the issue? You post can get moved to the forum where you might get more help.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
11-09-2022 03:49
11-09-2022 03:49
I have an iPhone 11. Here is a screenshot of what I now see. No steps by hour showing.
11-14-2022 16:38
11-14-2022 16:38
I am having the same problem. I have an IPhone and IPad.