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Fitbit app stopped counting steps by hour

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‎11-05-2022 20:37

‎11-05-2022 20:37

About 3 days ago the app suddenly stopped displaying steps by hour. I have a luxe. It’s counting steps fine but no longer shows the steps by hour when I tap and look at any particular day. Not only did it stop showing them as of a few days ago, all the past days and step by hour history is wiped out as well. 
I didn’t make any changes and my firmware is up to date and battery on Luxe is charged. What gives??

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3 REPLIES 3

‎11-06-2022 06:35

‎11-06-2022 06:35

@2pupswalker   You are describing an app issue, not a device issue.  Do you use Android or iPhone?  Can you include a screenshot to help describe the issue?  You post can get moved to the forum where you might get more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎11-09-2022 03:49

In response to LZeeW

‎11-09-2022 03:49

I have an iPhone 11. Here is a screenshot of what I now see. No steps by hour showing. 

FE6390D5-FEE0-4BCD-BB42-CF6A6C0D57DD.png

 

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‎11-14-2022 16:38

In response to LZeeW

‎11-14-2022 16:38

I am having the same problem. I have an IPhone and IPad.

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