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Fitbit app won't work unless the GPS is tuned on

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‎08-31-2023 15:54 - last edited on ‎09-08-2023 07:25 by Fitbit Moderator

‎08-31-2023 15:54 - last edited on ‎09-08-2023 07:25 by Fitbit Moderator

The Fitbit app will not work unless GPS is turned on. I’ve deleted the app and reinstall per support. I’ve restarted the watch. Nothing works. The app turn black when the GPS alert appears..

I was on a 454 days count and the watch reverted to day 1..I can count myself but the GPS alert is making the app unstable. Any suggestions?  Maybe a tracker that doesn’t use GPS

Moderator Edit: Clarified subject

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‎09-08-2023 07:28

‎09-08-2023 07:28

Hi there, @Sspar. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with the Fitbit app and taking the time to troubleshoot this issue before reaching out. 

Please feel free to contact our Support Team back for further assistance if the issue is still happening. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. I'm sure they will continue assisting you based on what you guys have already tried. 

Maria | Community Moderator, Fitbit


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