Fitbit low battery email alerts have stopped-Luxe

[Liquidjade]

I am constantly frustrated that my Luxe does not alert me via email anymore when the battery is low. I have checked my account settings and it's 'on' for email alerts (and also alerts via my Luxe screen). But I certainly haven't been receiving emails and my Luxe, therefore, keeps going flat and I have to delete the app, forget the device on Bluetooth etc. each time and sometimes even delete the app and start again. Argh! Anyone else experienced the same?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Liquidjade.

I’m sorry to hear that you are having difficulties to receive your low battery alerts. Your time while dealing with this situation is highly appreciated.

If you haven't done so, please restart your Fitbit Luxe by following these instructions.

In addition, you can set it up as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Firstlady01]

Me too. In addition, my full battery runs out in less than 72 hours.

[EdsonFitbit]

Welcome to the Fitbit Community, @Firstlady01.

To extend your Fitbit device's battery life, we recommend following the instructions in this article.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Liquidjade]

I routinely have to restart the Fitbit, as you mention above, and it does nothing to re-start the low battery email alerts. You have my email address, that's clear to see in my account details. I have have email alerts for low battery very clearly switched 'on' so why aren't you emailing me?!

[EdsonFitbit]

Thanks for your response, @Liquidjade.

If you haven't done so, please turn off the low battery notifications and turn them back on.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.