GPS is not connecting to my Luxe

[BikeWalk]

Just got my Luxe, and I'm finding that, after a week of testing, the GPS does not reliably track my bike rides.  Location Services is set to Always for Fitbit app, I'm syncing my Luxe regularly without trouble, Bluetooth is on, GPS is turned on within the Bike section of the Luxe itself. Sometimes it connects, sometimes it says No GPS signal, sometimes it says Trying to Connect (or similar).  Any ideas how to get this to work?  It's one of the reasons why I upgraded to a GPS-capable Fitbit.

I also tried turning off Map My Ride and other things that may use the GPS simultaneously - any idea if that's an issue?  (Not that it helped to turn it all off.)

Thanks!  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BikeWalk. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit Luxe before reaching out. 

Verify the following requirements; then try the troubleshooting steps if necessary:

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?

See if GPS connects after each step:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Hope that helps. 

[Bobbyboy69]

Ive done all that you said in your reply. It isn’t connecting at all to GPS. 
the luxe worked well the first week but now it won’t connect. 
my walking exercise is off & frustrating 

what can be done to fix this

[MarreFitbit]

@Bobbyboy69 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.