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Haven’t received the Hawaiian badge-Luxe

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‎10-09-2021 07:46 - last edited on ‎10-10-2021 16:26 by Fitbit Moderator

‎10-09-2021 07:46 - last edited on ‎10-10-2021 16:26 by Fitbit Moderator

Just reached 352 miles. Haven’t received the Hawaiian 350 badge 😔

 

Moderator edit: updated subject for clarity

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‎10-10-2021 16:25 - last edited on ‎06-14-2023 07:37 by Fitbit Moderator

‎10-10-2021 16:25 - last edited on ‎06-14-2023 07:37 by Fitbit Moderator

It's great to see you in the Fitbit Community, @Angie124.

Thank you for the information provided.

Our team is aware of the issue with the Hawaiian badge not shown if the distance is set in feet instead of centimeters, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

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