Heart rate doesn’t work properly-Luxe

[Luce92]

I bought this Fitbit because I want to track my heart rate through the day and how it changes with activity and emotions. When I got it, three days ago, it did not want to pick up my heart rate when wearing in my right arm. I was a bid disappointed because I have a tattoo on my left arm which I don’t want to cover with a watch, but… so be it. So, the Fitbit in on my left wrist, for two days and two nights now and I wake up to the realization that the heart rate stopped track in the middle of night and didn’t pick it up again. Also it looses connection a lot over the day…

I don’t like this one bit. Is this normal with this model? Or did I get a broken one? Please help!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Luce92.

Congrats on your new Fitbit Luxe. I’m sorry to hear that you are having difficulties to track your heart-rate. Your time while dealing with this situation is highly appreciated.

There are some factors that can affect your heart-rate reading on your Luxe. If you haven't done so, please follow these tips to resolve heart-rate tracking issues.

In addition, you can turn heart-rate tracking off and back on. For instructions on how to navigate your Fitbit device, please visit this article.

[Luce92]

Thank for these tips, but I have already tried al of this an it just randomly stops tracking and doesn’t seem to  start tracking naturally or “after 10 second of relaxation”. 
Specially at night I have gaps of hours that it didn’t track resulting in not tracking my sleep either.

i feel like mine is just broken and I have to send it back, because I can’t seem to find any other solution or a cause of me doing something wrong.

[EdsonFitbit]

Thanks for your response, @Luce92.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.