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Heart rate notifications stopped working on my Luxe

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‎09-06-2021 14:22 - last edited on ‎09-06-2021 19:00 by Fitbit Moderator

‎09-06-2021 14:22 - last edited on ‎09-06-2021 19:00 by Fitbit Moderator

I've had my Luxe about 3 months.  In the last week or two, it stopped notifying me consistently when I get into fat burning mode, cardio or peak heart rate during workouts. It will only notify me randomly. I tried to restart it, and that helped immediately after, but by the next day, I noticed during my workout that I was in peak heart rate zone, but the watch had not vibrated. Anyone else experience this? 

 

 

Moderator Edit: Clarified subject

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‎09-06-2021 19:02 - edited ‎08-10-2023 06:52

‎09-06-2021 19:02 - edited ‎08-10-2023 06:52

Hi there, @Lararagg. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Luxe. 

As a first approach, I'd like to ask you if you've checked if the heart-zone notification is turned on? Please note that heart-zone notifications are turned off to start. To turn them on, see Can I turn zone notifications on or off on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-06-2021 19:02 - edited ‎08-10-2023 06:52

‎09-06-2021 19:02 - edited ‎08-10-2023 06:52

Hi there, @Lararagg. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Luxe. 

As a first approach, I'd like to ask you if you've checked if the heart-zone notification is turned on? Please note that heart-zone notifications are turned off to start. To turn them on, see Can I turn zone notifications on or off on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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