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Hourly Activity Goal on Luxe doesn't match tile in Fitbit app

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‎12-05-2021 06:44 - last edited on ‎12-06-2021 05:37 by Fitbit Moderator

‎12-05-2021 06:44 - last edited on ‎12-06-2021 05:37 by Fitbit Moderator

Randomly, every few days or weeks, my Fitbit will show I’ve hit 250 steps every hour for 9 hours, but the app will show anywhere between 6 and 8 hours. I’ve tried all the usual suggestions (rebooting, switching Bluetooth on and off, charging more often, installing updates, syncing more regularly) over the months I’ve had the device and it keeps happening. Is this just a bug that won’t go away so I should stop bothering with hourly step counts? 

 

Moderator Edit: Clarified subject

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‎12-06-2021 05:40

‎12-06-2021 05:40

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums and for letting us know about this issue with the Hourly Activity Goal not matching. We’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your time and efforts in trying to solve the discrepancy between your Luxe and your Fitbit app tile.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎12-06-2021 05:40

‎12-06-2021 05:40

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums and for letting us know about this issue with the Hourly Activity Goal not matching. We’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your time and efforts in trying to solve the discrepancy between your Luxe and your Fitbit app tile.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer