How do I adjust my Luxe stainless steel band?

[Tarkheena]

Ok, how do I adjust the Luxe stainless steel mesh band?  Do I seriously have to go to a jeweler to get it adjusted?  The instructions on the Fitbit website don't work, and I can't find the answer on Google.  I read in one forum that someone said they had to go to a jeweler to get it adjusted.  If that's true, that is a very stupid design on the part of Fitbit!  I should be able to adjust it myself, but none of the instructions I've read help.  So, if anyone has found a way to do it without a jeweler, please let me know.  I'm very frustrated with this band at the moment and am considering returning it.

[Odyssey13]

try getting with customer support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options