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How do I change the screen wake setting on my Fitbit Luxe?

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‎08-26-2021 19:37 - last edited on ‎08-27-2021 05:32 by Fitbit Moderator

‎08-26-2021 19:37 - last edited on ‎08-27-2021 05:32 by Fitbit Moderator

I cannot change screen wake to auto. It stays on manual. I just got this today and might return it tomorrow. NOT very user friendly!!!

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎08-27-2021 05:34

In response to JohnnyRow

‎08-27-2021 05:34

Hi there, @sbaron1. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @JohnnyRow Thanks for your help!

 

If you cannot change the screen wake setting, it might be because your Luxe is in Sleep Mode. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. You can now try switching the Screen Wake from "Manual" to "Auto" For more information, see How do I navigate my Fitbit device?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎08-26-2021 20:06

‎08-26-2021 20:06

Check if you are in Sleep Mode.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎08-27-2021 05:34

In response to JohnnyRow

‎08-27-2021 05:34

Hi there, @sbaron1. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. @JohnnyRow Thanks for your help!

 

If you cannot change the screen wake setting, it might be because your Luxe is in Sleep Mode. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. You can now try switching the Screen Wake from "Manual" to "Auto" For more information, see How do I navigate my Fitbit device?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎08-27-2021 09:21

In response to MarreFitbit

‎08-27-2021 09:21

Perfect! It was in sleep mode - THANKS!

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0 Votes

‎08-28-2021 06:20

In response to sbaron1

‎08-28-2021 06:20

@sbaron1 Awesome!  I'm glad to hear that the steps I recommended above did the trick. 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎08-13-2022 06:01

In response to MarreFitbit

‎08-13-2022 06:01

Thanks.  I'm a bit of a tech idiot, but, that worked!

Best Answer