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How do I get a new replacement band for my luxe

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‎10-11-2022 13:30

‎10-11-2022 13:30

I know this has nothing to do with how the Luxe works.  I recently bought one with an upgrade to the chain link band.  It keeps falling off and I can't find anywhere on this website to discuss getting it replaced.  Any hints?

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‎10-11-2022 14:43

‎10-11-2022 14:43

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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