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How do I get a refund for my new Luxe?

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‎03-29-2023 07:13 - last edited on ‎03-30-2023 11:45 by Fitbit Moderator

‎03-29-2023 07:13 - last edited on ‎03-30-2023 11:45 by Fitbit Moderator

I just purchased a new Luxe after being away from Fitbit for some years. The ONLY reason I came back to Fitbit was for the challenges and adventures. Since they have gotten rid of them, can I get my money back? I’m so disappointed

 

Moderator Edit: Clarified subject

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‎03-29-2023 09:03

‎03-29-2023 09:03

Hi @Phoenix_17  it depends on where you purchased the Luxe as to the return window. Fitbit has a 45 day return policy, IF it's purchased directly from them. Costco has the best return policy. Other retailers vary, with some being only 14 days.

Stepping in the U.S.A. since September 2013. Android 14

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Best Answer
1 REPLY 1

‎03-29-2023 09:03

‎03-29-2023 09:03

Hi @Phoenix_17  it depends on where you purchased the Luxe as to the return window. Fitbit has a 45 day return policy, IF it's purchased directly from them. Costco has the best return policy. Other retailers vary, with some being only 14 days.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer