04-15-2023
01:35
- last edited on
04-15-2023
07:30
by
MarreFitbit
04-15-2023
01:35
- last edited on
04-15-2023
07:30
by
MarreFitbit
I have misplaced my Luxe, 3 days ago, however, it is still showing steps taken now that I have synced it. No sleep record though. How can I find my Luxe? Please help. It still has 13 per cent battery according to sync
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-17-2023 03:24
04-17-2023 03:24
@Soniajakob The Luxe doesn't use any steps from your phone, so that can't be it. If it's still syncing to your phone then it's somewhere around you.
The Luxe doesn't produce any sounds. You could try to call your phone to see if you get the call vibrations to the Luxe and see if you can hear it vibrating. The Luxe alarms are set on the device, not in the app, so there's no way to set an alarm without the Luxe being in your hands.
04-15-2023 03:33
04-15-2023 03:33
@Soniajakob You could try walking in and out of syncing range to get an idea of where it is. Maybe narrow it down to a room in your house (I'm assuming you lost it in your home)? If it's recording a few steps, I wonder if it's on the floor somewhere and picking up footstep vibrations.
Another idea: Do you have a dog? There was recently a news report of a dog eating its owner's Fitbit and she realized the dog ate it because it was still recording steps. She had to take the dog to the vet for surgery to remove it.
04-15-2023 06:46
04-15-2023 06:46
Thank you so much for your reply. OmG yes I do have a dog but he's a dachshund and he'd never eat it.... would he? Can't imagine he would or could... its still synching but I cannot find it... would it be possible that it's picking up steps from my phone and linking it to the fitbit app? Or does the fact that it's syncing mean it must be here somewhere? I have searched but cannot find it. Do you know if I can sound an alarm on my Luxe through the app?
04-17-2023 03:24
04-17-2023 03:24
@Soniajakob The Luxe doesn't use any steps from your phone, so that can't be it. If it's still syncing to your phone then it's somewhere around you.
The Luxe doesn't produce any sounds. You could try to call your phone to see if you get the call vibrations to the Luxe and see if you can hear it vibrating. The Luxe alarms are set on the device, not in the app, so there's no way to set an alarm without the Luxe being in your hands.
04-19-2023 01:33
04-19-2023 01:33
Thanks Heather, I still havent found it, and the battery is dead now.... I even went through our bins to see if it fell in there by mistake! Its a pity Fitbit dont have a tracker system built in to the watch itself, I am so sad to have lost my watch, and cannot figure out where it could have gone. Do you know if there is any way of pinpointing its exact last location?
04-19-2023 23:02
04-19-2023 23:02
Unfortunately, there is no way of finding your luxe through your phone. If it ids counting steps, someone might of taken and kept it for their own. There is a find my Fitbit app, but it only works on trackers and smartwatches if they have a built-in GPS.