How do I update the time on my Luxe?

[CarmelLynn]

How do I reset time on my luxe? It recently lost time is running about 6-1/2 hours behind and won’t sync completely to my IPhone SE.

Moderator Edit: Clarified subject

[resa60]

I am expecting the same issue with Mt luxe

[MarreFitbit · Accepted solution]

Hi there, @CarmelLynn @resa60. Welcome to the Community Forums. 

Please note that your Luxe may show an incorrect time if it hasn't synced or it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. If your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Nevertheless, for more information on how to change the time on your Luxe manually, see How do I change the time on my Fitbit device?

Hope that helps. 

[WhaplodeJ]

my luxe is not showing the correct time

[SandyAngel]

Having the same issue it is running fast, not syncing the same time as my phone or pc.

[MarreFitbit]

Hello there, @WhaplodeJ @SandyAngel. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe devices. 

If you both have followed the tips and recommendations I provided here but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.