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How to get a step streak back?-Luxe

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I had to restart my Luxe, because it wasn’t properly syncing with my app. I lost an ALMOST 300 day steak. Now, I’m at a 5 day streak... I have literally never been so disappointed. I was so close to reaching my goal of 365 days. I never missed a day, when I was tired I still made it and got all my goals for the day, even when having COVID I hit them all. I waited months for the new Luxe to come out, and wore my old Charge 4 for two months even after the clip attaching the Fitbit itself and the band broke, and I just taped it everyday until the Luxe arrived in the mail. I have always been a huge fan of Fitbit products, and have been a long time supporter of the company as a whole. I was teetering on getting an Apple Watch until I started this streak, and the sleek and modern look of the Luxe confirmed my loyalty with Fitbit up until now, sadly. I even was a stock holder in the company until the merger with Google was officially which was another reason I had more faith than ever in Fitbit. I just got my Luxe back at the end of June, after the release push backs, and I even pre-ordered the band. If I hadn’t gotten the two year coverage on it, I would be going to get an Apple Watch today. I have been so thankful for Fitbit in the past, and I’m so grateful for it because it gave me the consistency I needed to complete my workouts daily and lose 50lbs in that time. My streak gave me the countability I needed to push myself to further my healthy lifestyle journey, as cheesy as that may sound. Is there anyway I can get my streak back? 

 

Moderator edit: updated subject for clarity

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Welcome to the Fitbit Community, @itsashtonclark.

I'm sorry to hear that your step streak was reset. Thank you for the information provided and for have been a long time Fitbit supporter.

At the moment, there is no option to get the step streak back. If there is any update it should be communicated as soon as possible.

Please continue monitoring your step streak and inform us if you ever experience this situation again.

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