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How to sync new Luxe + Inspire 2 to same app and account?

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‎07-11-2022 07:06

‎07-11-2022 07:06

I've had an Inspire 2 for the last year or so and just got a new Luxe yesterday. Setting up my Luxe in my Fitbit app threw off my Inspire 2 from the list of available devices. To sync my Inspire 2 I have to set that up again -- and then my Luxe is disassociated from my account! So I have to set that up again which throws off my Inspire 2!

 

Surely there is a way to sync both devices to the same account without this song and dance??

 

What setting am I missing? How do you do this?

 

I am on Android and have the latest version of the Fitbit app.

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‎07-11-2022 16:38

‎07-11-2022 16:38

@LGM17   No, you’re not missing anything.  Both the Luxe and Inspire 2 have The App Gallery.  There is a programming limitation.  You can only have one of these devices on your account at one time.  Sorry.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-11-2022 16:38

‎07-11-2022 16:38

@LGM17   No, you’re not missing anything.  Both the Luxe and Inspire 2 have The App Gallery.  There is a programming limitation.  You can only have one of these devices on your account at one time.  Sorry.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-11-2022 19:42

In response to LZeeW

‎07-11-2022 19:42

Thanks for the response. I am so disappointed in Fitbit for not fixing this issue. If I had known about this issue I probably would not have bought the Luxe, as I still plan to use the Inspire 2.  I can still return the Luxe but I like it so much that I will just have to work around the issue.

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