I lost my data on my Luxe

[DisheartenedPup]

I just got my Luxe three days ago, and I was excited to already be optimizing my activities. Then suddenly all my data was gone from my Luxe and the app. I contacted support, and the rep could see my data and instructed me to restart my phone and my device. After that, I was informed that all my data was lost. I know the steps I took each day, but I guess there’s no way to manually enter them? Logging activities isn’t really helpful because the only data I know for sure is the number of steps.

 I’m just really disheartened and all that excitement for improving my lifestyle is shattered. 

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @DisheartenedPup welcome to the community, It's a pity you are having this problem but sadly it's pretty easy to delete your data if you take steps you have not followed up on. May I draw your attention to Luxe Manual - Get Started and a series of YouTube videos How to Use Fitbit Luxe Settings (and Quick Settings) - YouTube by Wearable Whisperer.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @DisheartenedPup. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling. @Gr4ndp4 Thank you so much for your help and advice!

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.