Introducing Luxe Firmware Release - Version 1.171.50

[FitbitCommunity]

We’re excited to announce that a firmware update for Luxe Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers. 

WHAT’S NEW AND FIXED

See What's changed in the latest Fitbit device update? for release notes.

HOW DO I UPDATE?

See How do I update my Fitbit device? for step-by-step instructions for updating your Luxe. If you run into difficulty updating, see Why can't I update my Fitbit device?. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[JanelUK]

Hi there

I had the same problem with the update, in fact one day it literally went from 79% down to 9% in a matter of seconds! It also wasn’t counting steps and just acting weird.

What I have done is taken off the “find my phone” app and then I restarted everything again, I even took the luxe  off and did it again like a new device.

It seems to be fine now, back to normal battery life etc.

I guess it just depends if you really want to find my phone feature or not

[JanelUK]

I ended up taking off the find my phone as it was draining my battery too quickly

[SunsetRunner]

Contact Support?  Isn’t that what this thread is???

[DogMom1113]

After reading about all the headaches the firmware update caused, I’ll stay
right where I am, thank you!--

Moderator Edit: Personal info removed

[Dsrva]

I was very happy with Luxe,  had no issues whatsoever but since last update I have the issue with battery life, previously I ll go for a week with no issues but now I have to charge every other day if not the same day. I have tried to restart, restore to factory settings, turn off gps etc but no luck. Any suggestions how to fix this? Thanks 

[JanelUK]

What I did was remove the “find my phone” app and re-start everything and it is back to how it was functioning before.

[cfsFit]

This is the Community of fitbit users, not Fitbit support. You can contact support via phone, chat or email- see the fitbit website.

[Sissytexan]

I installed it and sorry I did.

[DogMom1113]

I saw so many similar comments that I decided to stay right where I am. One
person posted he deleted “find my phone” and rebooted. It fixed the
problem. Hope this helps.--

Moderator Edit: Personal info removed

[WebRobin]

I have had several Fitbits over the years and have been pleased with their features and improvements. However, I am terribly disappointed with the Luxe I got in February for the following reasons:

• The clasp that holds the strap to the Fitbit comes off sporadically and I have almost lost it.
• The battery drains quickly and I need to charge it every other day making it very inconvenient when traveling
• It does not sync automatically; because of this, my weekly progress report is inaccurate, and my friends think I'm a slacker.
• When I manually try to sync it, it takes forever. At times, I have to go through a process of turning things off and on with my phone for it to be able to connect.

I have called Fitbit support several times to resolve my issues and they take me through numerous steps that go back and forth between the Fitbit and my iPhone. This last time took 45 minutes and afterward it seemed to work for a day or two but now it's back to being a pain. I bought this to MOTIVATE me, not to ANGER me.

[DogMom1113]

This Luxe is my first Fitbit and I have not experienced any of the problems
you mentioned. The comparative sizes of our wrists might have something to
do with it. I’m 77 years old (but still 30 in my brain), 5’6” and a
classical pianist with large hands — all of which is to say my wrists are a
good size. Here is the band on my wrist. Sorry about the prominent veins.
😊 Two years on Prednisone made my skin very thin, but also saved my life.
Perspective! I’ll be looking for your response.
As far as the charging goes, the last time I charged it was probably 4 or 5
days ago. Just checked the battery and it says 76%, so not too bad. Do you
have the Luxe or a different model? Also, after reading the horror stories
caused by the firmware update, I took a pass on it.
--

Moderator Edit: Personal info removed

[Dragongirl1978]

Well I’m really sick and tired of this. Today my luxe was stuck as if it was on a charger and it was not. It didn’t record any steps and I finally chatted with support and got that problem fixed and I’m having a constant problem with the app and the ability to sync. And then when I delete the app and unpaired my device and then go back I can’t login at all even though my password is correct and it works if I log into the website. I’ve gone back-and-forth I get errors and I want to revert to free firmware when it was operating 85% OK. This is ridiculous and I again state how much of a dad this stupid device is. I would like to get a charge five but now I’m worried about stability in any Fitbit device. Support is really no help.

[ChadGi]

Can finally see the new clock faces! Don’t know what changed? I like the look of karman and the option to change colour themes is nice. Would be nice to have that option on other clock faces too along with different layout options

[Brennasr]

After the update my Fitbit no longer vibrates or shows text notifications. I have tried all the trouble shooting suggestions. I am at a loss.

[DogMom1113]

Each post I read about how the firmware update screwed up so many FitBits
makes me grateful that I decided to take a pass.--

Moderator Edit: Personal info removed

[lpase31947]

Since installing the update my Luxe will not charge and shows no display. VERY DISAPPOINTING !! How do I fix this ??

[AnnaS345]

sorry - this thread is saying there's an update, what are we experiencing, so I would expect this to get fed back to fitbit.  If this Luxe update is a dud, I would hope Fitbit are aware and working on a fix, and are reading the feedback.  Otherwise what is the point for asking.  And yes, I'm disappointed that my Luxe is nowhere as good as my HR was, and despite having a guarantee for another 22 months, its really not fit for purpose, I'm seriously considering any other tracker but a fitbit. 

[FloMum]

Updated my new Luxe now the screen has started flickering. Was told to do a restart which worked for about an hour but now back to flickering again, not happy !

[Dragongirl1978]

Honestly I have zero faith at this point that Fitbit gives any kind of craps whatsoever. I don’t know why I have dealt with this for so long but I’ve had this device for over a year and this is my second one and I had to get a new one that they did send me but it has been a dud from the start. And honestly I don’t think that they care. I don’t think they will make any efforts whatsoever. They have not for the year that I’ve had the device. And I pre-ordered it because I thought it was a nice size and it was good looking and that was a super mistake and I need to abandon it and go back to the charge series and get a. For some reason the Luxe has not been stable from the beginning. And honestly dealing with customer support is it an inconvenient pain in the **ahem** and they never fix anything. Huge waste of money. 

[verdeal]

Same problem here.

Totally agree...