Issues with Luxe delivery in France

[Digital_guy]

Excited about the new fitbit luxe, I ordered 2 of them as gift for my wife and my mother. 
been in France at that time, I ordered on the fitbit.com website and was explained that the distribution is going to be handled “Digital River Ireland ltd”.

Ordered on the 23rd of june with expected delivery before july, I received a notification that I was going to be delivered on the 2nd of July. i actually received a notification on july 2nd that my fitbit was delivered but actually, I never received it😭😭😭

Trying to contact the delivery agent (GLS), I was on the waiting line for an hour without anyone picking up the line.... I still don t have clarity regarding where and who had my order... 🤔🤔🤔

I suggest that fitbit review its direct distribution channel as this is a really poor experience for the customers... and erode the brand... 

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Digital_guy these are the community forums and we can't help you with this, but I did ask a moderator to stop by to assist. You posted this in the Inspire forum area, is this where you wanted it since you purchased a Luxe?

[AndreaFitbit]

Welcome to the Fitbit Community, @Digital_guy and thank you for your assistance @Odyssey13. I moved your post to the Luxe board and thank you for sharing your delivery inquiry.

I understand how frustrating this could be and in this case, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.