Live chat support not working 2022

[aaaac]

The live chat support option on myhelp . fitbit . com is not working. I have tried on Safar, chrome and brave. I disabled my adblocker and deleted my cookies but nothing will work. I keep getting forwarded to an error page that says "Sorry, that page is following a different trail". I also read through old forums and tried the exact link Fitbit provided as a "solution" but that resulted in the same error message as well. This happened after I was in the middle of a conversation asking how to delete some data from my account and the chat ended abruptly and when I tried to start it again I kept getting this error message. Not sure how else to contact Fitbit about this

 

[Odyssey13]

Try phoning?

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

[Rocknmandan]

This is a major issue.  I have been trying to find workarounds for this issue for a while.  Tried 2 phones and a laptop, wifi and cellular network.  Multiple browsers.  Nothing.  Live chat must be down.

[Odyssey13]

Hi @Rocknmandan  chat is only available when they have someone at their desk. You try calling?

[TommyIzzo]

@Odyssey13 When I click on support, I see

LIVE CHAT

Chat with us 24 hours a day

not "only available when they have someone at their desk". 😁

[Odyssey13]

@TommyIzzo  dd you click on it? I did and immediately a window opened up asking me to pick which device I needed help with.