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Lost port cover?

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‎07-26-2022 21:18

‎07-26-2022 21:18

I connected my Luxe to the charger last night for the latest upgrade and charged it to 100%. Afterwards it wouldn't turn on and it won't connect to my charger. It appears the port cover must have gotten loose and fell off? I've only had my Luxe for 7 months... is this common or has it happened to you? Is there a way to replace that piece? 

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‎07-26-2022 21:49

‎07-26-2022 21:49

Hi @CharliF  give a call or do a chat with customer support. They may ask for pictures. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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