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Lost two Luxe devices due to the design of the bands

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2022 08:00 - last edited on ‎08-02-2022 04:09 by Fitbit Moderator

‎07-31-2022 08:00 - last edited on ‎08-02-2022 04:09 by Fitbit Moderator

Is Fitbit changing the design of the wristbands?   I like to change my wristbands to color coordinate. Even though I thought the bands were secure, they were not.  I lost not one but TWO trackers due to this horrible watchband design.  Both times I was wearing them while golfing and didn't notice they had fallen off my wrist.  What a waste of money.  I hope fitbit gets their act together and changes this design.  I will NOT purchase another fitbit watch until this is corrected!

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎08-02-2022 04:12 - edited ‎04-02-2024 11:23

‎08-02-2022 04:12 - edited ‎04-02-2024 11:23

Hi there, @jodranent. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎08-02-2022 12:56

‎08-02-2022 12:56

I believe they are. I lost my Versa 3 because of their new band design and fitbit refuses to replace it. why can't they just stick with the design that worked for years, innovation isn't always necessary. I had my Fitbit Ionic for 4 years. I had my versa for 4 weeks. 

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‎08-04-2022 05:47

In response to MarreFitbit

‎08-04-2022 05:47

Why doesnt someone from Fitbit provide some actual feedback in this post?  I want to know if they are changing the design of their watchbands.

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‎08-04-2022 11:20

‎08-04-2022 11:20

Today I informed Fitbit of having the same problem of bracelet becoming disconnected and Luxe literally falling off my arm. They would not replace it under warranty even though it’s only a few months old and offered me a discount to buy another Luxe. Why would  I want to buy another Fitbit when I already paid $169.99 plus tax for the one that is so badly made it won’t stay together?  I’m very disappointed with Fitbit and I will recommend to friends and family to buy other brand names.  I will also post my disapproval and disappointment on other venues, ie Facebook, Twitter and Instagram. 

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‎08-07-2022 13:30

‎08-07-2022 13:30

Mine fall off often also.. Fortunately I haven't lost one yet, but am very unhappy with the band

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‎08-07-2022 13:46

In response to Pughdoodle

‎08-07-2022 13:46

I have reported Fitbit to the Better Business Bureau and my provincial Consumer Affairs (Business Practices) Department for investigation. Based on information on the community forums, this problem was identified to Fitbit long ago and they still sell this inferior product and refuse to replace the tracker. I will post any information I receive with the hope of warning potential buyers to steer clear of Fitbit.

Sent from my iPad
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