Luxe Can’t Switch to New Clockface

[Taylor0]

So I haven’t used my Luxe in awhile but I’ve picked it back up recently. Everything should be updated and I’m all synced. But when I try to get one of the new watch faces the install button is just gray and not blue and I’m unable to download it. Was wondering if there’s a fix or maybe I’m just missing something?

 Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Taylor0.

Thank you for providing the details regarding this situation with your Luxe and provide the screenshot. Sorry to know the inconvenience.

Please, try to perform a restart as suggested in this help article: How do I restart my Fitbit device?

Confirm that you are using the latest version of the tracker, following these steps: How do I update my Fitbit device?