Luxe-Doesn't swipe when getting 250 steps

[Cloe284]

When I get the reminder for the 250 steps , I can’t get back to the Home Screen until a minute after I’ve completed the steps. It just keeps telling me I have completed my 250 steps. Double tapping and swiping don’t work. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

It's great to see you in the Fitbit Community, @Cloe284.

Thank you for the information provided.

Please restart your Fitbit Luxe by following these instructions.

In addition, please make sure to tight the band but not too much. For recommendations on how to wear your Tracker, please visit this article.

Hope this helps.

[Cloe284]

I did all of that. It still doesn’t let me

exit the notification screen for almost an entire minute.  

[EdsonFitbit]

Thanks for your response, @Cloe284.

In this case, I would recommend setting up your Luxe as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether you continue having difficulties after following the instructions shared above, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.