Luxe Firmware Update 194.61

[LizzyFitbit]

7/13 Update: We’re continuing to roll out this firmware for the Luxe Firmware Update 194.61, and expect more customers are able to update their devices. This is a progressive rollout and all customers can expect to have it within a few weeks. We release updates in phases so that we can monitor performance closely and make adjustments if needed. If you don't see the option to update, don't worry - you'll have it soon!

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We’re excited to announce that a firmware update version 194.61 for Luxe will be available soon! Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• All exercise modes are now available in the Exercise app, and your most recently used modes appear at the top. For more information, see How do I track my workouts with my Fitbit device?
• Find new clock faces in the Fitbit Gallery in the Fitbit app. For more information, see How do I change the clock face on my Fitbit device?
• View your daily readiness score on your tracker (Premium feature only). For more information, see What’s my daily readiness score in the Fitbit app?
• Support for global characters and right-to-left text notifications:
  Arabic
  Hebrew
  Thai
  Hindi
  Vietnamese
• This release includes bug fixes and improvements.

Full release notes can be found here. For more details, please see this Community Blog post.

HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Luxe. If you run into difficulty updating, review these Why can't I update my Fitbit device?

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[Maev1971]

Seriously? Suggestions forthe new App? How come this seems to be the only thing that is important to Google-Fitbit? Instead of stylishing the new App, put more resources to fix all ongoing issues with battery and functionalities and release mroefrequent firmware updates to patch them one-by-one, and not wait 6-10 months for a new release with all of them. And, by the way, allow faster deployments like other vendors (Garmin) do all the time.

[RockySolar]

I’ve had the same issue, except now my Fitbit won’t turn on now

[751948]

Me too plus does not show sleep even tho it’s turned on…

[KelleyJI]

Re: troubleshooting steps for battery issues ...

The troubleshooting steps are really a list of functions recommended to turn off on the tracker.
Irony ahead: I purchased the Luxe tracker because Fitbit had a very slick marketing campaign touting the functions I'm now being told to turn off.

Question:
If I have to turn off all these functions to "ensure the tracker's battery life," what is the point of buying a tracker with those functions?

It appears that Fitbit will blame the customer's use of the so-called "functions" (the same "functions" used as a selling point to get me to buy the Luxe), so please stop using the word "functions."
Because the Luxe does not. 

[SunsetRunner]

Let's see, the firmware update released in June, supposed to roll out to everyone gradually... It's almost November and I am still unable to update my Luxe. Just how gradual is this roll out? Over 5 months seems to be quite slow. And also there has been no response to address the battery issues that MANY people are having, just the same instructions (that don't work) over and over even though many many of your consumers are giving the exact same feedback! I wish someone had told me that I could only expect to get a year and a half from my device before it would be useless, it would've saved me a lot of money and I wouldn't be dealing with the amount of frustration I'm feeling now. 

[ceevee55]

Ever since Fitbit was absorbed by Google, my Luxe is very wonky about syncing with the Fitbit App. Some days it’s my steps, other days it’s my sleep, but not consistently. I have to restart my Luxe / turn off Bluetooth on the phone /turn Bluetooth back on and voila it syncs. . . Never had that issue Pre-Google. . . don’t know if it’s the update that was pushed out “gradually” or something on Google’s end but totally frustrated with the recent issues!

[Sara0401]

I cannot get it to sync with my Android tablet. My phone is only a 7.0 so I cannot get it to work. I feel this Luxe is useless anymore as it will not sync nor will it pick up sleep anymore.

[AirWhateva]

The update seems to have broken my luxe. It will not stay on all day. 

The update seems to have broken my fitbit. Is there anyway to undue it?

Will you be making a fix update? 

It seems like thousands of us owners are having the same issues!!

When will we get a fix?? 

Bad product reviews will come... 

[Kamryn1025]

HERE IS WHAT I DID.  I gave up. Truly and begrudgingly GAVE UP.  I loved my fitbit luxe.  Loved it. But with the "FIX" that is a nightmare, zero support from Fitbit, no bug fix updates coming in the near future, and cannot even get a partial refund on my fitbit premium subscription, I'm out.  I have purchased a watch named after the fruit and absolutely LOVE IT. May not be the same feeling for everyone, but it resolved my issues.  And not only that, it does everything I wanted from my Luxe but I no longer have to buy into the Premium subscription.  It does everything I needed without cellular service, so it was literally the cost of the new item and a screen protector for it. You can get it with cellular and it will do a lot lot more. Done.  And I'm done with Fitbit.  IF they had bothered to care, bothered to respond, bothered to recognize an issue and deal with it, or even partially refunded the few months of subscription it has not been working correctly and rendering it useless, I would have stayed loyal. But it's been months.  Good luck to you all.  **waves as she's headed out the door** 

[Sara0401]

I feel about the same but am stuck with something that does not work properly. It never syncs without stressing out. Never had a problem before moving to Google.

[CarolynCzech]

Like you, I walked away.  I just recently purchased the brand that begins with the letter "G" and it does the same thing that my Fitbit Luxe did.  The only difference is that the "G" brand actually works.  It took some getting used to, but as of now, it's tracking everything that my Luxe did.  It does not crash when I receive text messages, phone calls, notifications to move, goals reached and the battery stays charged.  It's very disappointing that Fitbit will not address the ongoing issues with the product, but will ask for feedback about the updated app.  I am also done with Fitbit.  So far, the "G" brand has been reliable and most importantly, I don't need to carry a charging cable with me to reboot it.  

To Luxe owners out there who think there is any kind of hope for your tracking device, I wouldn't waste any more time.. Time is something you don't get back!

[Sara0401]

It's a shame because I am stuck with it right now. Got it through insurance.😥 by

[DiDi3300]

I didn’t realise google had taken over Fitbit, but have been disappointed with the new info on my phone. Like many of the comments I like to see how much battery life is left on my phone when I sync. Plus sleep info is important to me but I now have to tap on sleep before seeing the info. My main bugbear is I have to charge my Fitbit more often. Why ? I thought maybe my Luxe was getting old but I asked friends yesterday and they have the same problem. Like most updates it seems to have been implemented for the sake of trying to look good. News for you Google this update is not making you look good. From the reviews I’ve seen you are driving many customers away. 


Sent from Yahoo Mail for iPhone

[Amy715]

I still haven’t received the new updates to my luxe. My current version is 188.58. Anyway to get it pushed to my device? 

I don’t know if it is related but the battery life on my luxe has dramatically changed. It barely keeps a charge for 3 days. It’s been very frustrating 

[EFox23]

I am having the EXACT SAME issues… have version 188.58 and suddenly the battery doesn’t hold a charge like it used to. How can we have the updates pushed out to our devices?!! Thanks!

[Cshu]

My version is 4.03 but my luxe is about 2yo. I think I went out to the
playstore and got it there. Yes, ever since 1of the updates in the last 6mo
my battery only lasts maybe 2 days. It drains fast and quick!!!

[maureen.c]

Luxe is showing version 188.58...it's November!!! and I still have not gotten the 194.61 update.

I have restarted my Fitbit (more than once), my iphone (more than once), disconnected the Bluetooth (more than once) and today had the lovely realization at 2 PM that my Luxe had burned through its charge (FROM LAST NIGHT) before 9 AM this morning. SO by the time I got home at 3 PM to plug it back in, I've lost 6 hours of data. And now I've spent two hours researching this whole mess and am still no closer to a solution. ANY advice?

[CarolynCzech]

My advice... Switch brands.  I had issues since the late April, early part of May.  You don't want the update.  It made things even worse.  I purchased the brand that begins with the letter "G",  So far, I am not disappointed at all.  If you start reading this thread from the beginning, you will be shocked.  It's disappointing that Fitbit doesn't even address the ongoing issues.  

[Sara0401]

I sympathize with you. It is very frustrating to go through all those steps
and find the battery needs a charge. About the only thing I can tell you is
that after getting an updated OS version device, I have to make sure to
turn it off and back on for the watch to sync with phone/tablet. Just
rebooting does not work for me. I have had fits with it since moving to
Google. It's finally working okay. I have read negative comments about the
new version.

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I finally got a response from Fitbit through X when I sent them.

[mookielady]

I just got the update and I noticed the little menstrual icon on my watch is way off even after syncing. I'm hoping it will sort itself out.