Luxe Firmware Update 20001.188.58

[LizzyFitbit]

Announcing the release of Fitbit Firmware Update 20001.188.58!

This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in How do I update my Fitbit device?. If you choose to post about your issue, provide as many specific details as possible in your post so that we can assist you.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Luxe can be found here.

If you run into any trouble updating, review these troubleshooting tips. 

We look forward to hearing your thoughts!

[louann108]

My device (Luxe) updated and last week I reinstalled the app. Now I can't get it to allow me to enter calories burned for any activity. I have to note them, come home and enter them on the computer.

[psneed]

Since the update my Fitbit luxe will only sync if I put on charger and mash the little button on the charger to restart my Fitbit

[honglong1976]

Updated yesterday.

Updates: everything looks the same

Watch Faces: All updated to 7th Nov, but still no new ones. All feminine watch faces still (can't we have some of the Inspire 3 ones? guys buy the Luxe as well).

[SusanCleary]

I have went through the process to update 5 times. I see it sync and update on my Luxe but I can not get the notification to go away at the top of my dashboard telling me there is new firmware and to install. So this makes me wonder did it update? And if so how can I get rid of that update notice at the top of my dashboard on my phone? 

[GraceBurns]

I bought a luxe for Black Friday and went to connected to the app and everything was working fine. And then saw it needed an update. So I did that but it never actually did the update and now it won’t connect to Bluetooth. This is very annoying because I haven’t even gotten to wear it yet. This issue needs to be looked into and addressed.

[Mmm1974]

Since the latest update my fitbit screen is black and doesn't shoe the time etc.  Was perfect until then

[rduke982]

My phone cannot find my Luxe to download the update. I have restarted the device several times. I restarted my phone. I even turned the Bluetooth off and on. Nothing works. Any tips?

[Cubby12]

No, unfortunately, I have done everything recommended too. 

[rduke982]

Anyone from the FitBit tech team care to share??? It's too close to Christmas for all of this. Please give us some tips to make things easier.

[Mmm1974]

I contacted support and now have a replacement device being sent to me. 

[Cubby12]

Are they going to send new devices to everyone? Done think will fix the problem.



Sent from my T-Mobile 5G Device

[rduke982]

Do they actually think a new device will fix the issue? Honestly?

[Mmm1974]

It's probably the standard response for this type of issue.  I did tell them that it was fine before the update then a few hours later it stopped responding 

[Kazz80]

On my 3rd device still the same trying to tell them it won't make a difference 

[Kazz80]

Same it is so annoying 

[GraceBurns]

rduke982 - I’ve also tried all of the suggested things to try to fix it and none of that worked. I did this while on customer service but when it didn’t work, they sent my claim off to higher up people. That was days ago and still haven’t gotten a response about it. 

[GraceBurns]

It was a firmware update for the luxe. Something with the sp02 and some other things. I can’t even do anything with my luxe even though I have tried doing the update multiple times and resetting it multiple times. It’s very frustrating. I have an iPhone but mine won’t connect to Bluetooth now. 

[honglong1976]

I have an iPhone 11. I received the update message, updated and it updated and worked fine without any issues.

[rduke982]

I just contacted them on Facebook asking for another device. To which they responded to try to connect it to another phone in the house. I don't have that option.