Luxe Firmware Update 20001.188.58

[LizzyFitbit]

Announcing the release of Fitbit Firmware Update 20001.188.58!

This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in How do I update my Fitbit device?. If you choose to post about your issue, provide as many specific details as possible in your post so that we can assist you.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Luxe can be found here.

If you run into any trouble updating, review these troubleshooting tips. 

We look forward to hearing your thoughts!

[Cubby12]

You got lucky.



Sent from my T-Mobile 5G Device

[rduke982]

They just responded again saying the same thing which is we are aware of the issue and are working on a solution. 

[GraceBurns]

That’s interesting. I also have an iPhone 11. I’m thinking it’s the fitbit and not my iPhone. If I can ask, is your iPhone using iOS 15 or 16? 

[rduke982]

I don't have an iPhone. I jmhave an Android.

[bermudagirl]

I saw the update is available but hesitant to do it since so many people had issues with the last update. I did not. I am going to follow this thread for any potential updates before I update and have issues.

[honglong1976]

@GraceBurns I am using the latest iOS update. iOS 16.2

[Rita1967]

Update done now Luxe is showing tomorrows date, random time and unable to sync with app.  Uninstalled app and tried pairing the device but it's having none of it.  This is a replacement fitibit, only received last week, due to the previous one, only being 18 months old, having issues charging.  Very frustrating.

[Laeni]

Fitbit is starting to feel a little scammy to me.

Right after this update, my Fitbit kept prompting me to update it multiple times every day. Every time I would complete the update, it would work for a little bit before it would ask me to update again. It would die in the middle of the night and then Id attach it to a charger and it would suddenly say it was at 70 - 80% battery.

now it’s hardly responding to my touch. The screen will randomly light up and start setting timers and alarms when I’m not even touching it.

I reached out to support and conveniently just passed my warranty window. I bought this watch last year. This is starting to feel like the Apple updates they use to trash your device to get you to buy the newest product. I am incredibly disappointed in Fitbit and will be looking into other options.

[Cubby12]

Now my luxe will not, stay connected to my husband's phone.  Pretty much won't sync up with anything.  Will never buy another fitbit product

[rduke982]

I am very frustrated. I have been without the ability to sync my Luxe for 2 weeks now. I have tried everything. I cannot even connect to my phone via Bluetooth to install this firmware update. Support doesn't help either.

[icemanxml]

Saw I had an update available, so I installed with my Fitbit Luxe plugged in. When I looked again, the screen was black and not responding. I tried multiple times to restart with the power cable. I can feel the Fitbit vibrate every time I press the button, but it never restarts and doesn't connect to my iPhone. I chatted with Fitbit support, and nothing helped. They said they would email me a resolution. That turned out to be a 35% coupon for another Fitbit device since my Luxe is out of warranty. It's not quite a year and a half. The discount can't be combined with the current holiday discounts, so it's $3 less for a Charge 5 and like $10 for a new Luxe. I don't want to keep buying these devices every year. I'm done with Fitbit. Google is driving another acquired product into the ground. 

[rduke982]

I wonder if support actually reads these posts. I highly doubt it because they would have had a solution by now.

[GraceBurns]

I’m starting to feel that also. Them not responding to any of this (especially since many people have commented on this thread) and I contacted Customer Service on Monday and was told that my claim would be forwarded. Still haven’t gotten a response about that. I even contacted CS again and they said to just wait because they have lots of claims. My guess is a bunch of them is about the luxe update and how it made the watch stop working.

[rduke982]

My Luxe quit syncing when I had an Android OS update. I have not had a solution for almost 3 weeks now. I just got off a chat with support and got absolutely nowhere. They acted like they didn't care and wanted to run me off the chat like I didn't matter to them. My case, however, has been escalated to a supervisor. Let's see how it takes me to get a reply.

[Rainbow77]

According to your latest notes, it has new clock faces in the Luxe. When I installed the new patch today, I didn’t watch anything at all.

[Lallo]

I would like at least have the option to choose the color/palette...

[Kazz80]

Or be given an exchange of another product

Sent from Outlook for Android<>

[rduke982]

I wish they would exchange but they refuse to do that. Their customer support is awful. If you get upset, they rush you off the chat. That is seriously poor customer service. 

[Cubby12]

Doing ax exchange wont work. I have 2 luxe and neither one work



Sent from my T-Mobile 5G Device

[rduke982]

Wonder what will work to get them to hurry with a fix?