Luxe Firmware Update 20001.188.58

[LizzyFitbit]

Announcing the release of Fitbit Firmware Update 20001.188.58!

This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in How do I update my Fitbit device?. If you choose to post about your issue, provide as many specific details as possible in your post so that we can assist you.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?

Step by step instructions for updating your Luxe can be found here.

If you run into any trouble updating, review these troubleshooting tips. 

We look forward to hearing your thoughts!

[Kazz80]

I know I have 3 they thought sensing me a new one would work wouldn't listen to me I wish they'd exchange for a different model

Sent from Outlook for Android<>

[rduke982]

I asked them to send me another one and they refused. They told me again and again they are aware of what's going on with my Luxe and are working on a fix. 

[Cubby12]

Even if they sent another, it would still not connect



Sent from my T-Mobile 5G Device

[apeet310]

My fitbit luxe stopped connecting to my phone on 12/14... I assume due to the update? It's the first time I've ever had a problem with it. What do you recommend?

[GraceBurns]

This probably won't fix the problem but contact customer service and get them to send your claim to higher ups. Hopefully we can get it the problem to a supervisor or someone who is higher than just regular customer service people. It seems they aren't doing anything right now with the rest of us that are having problems. Maybe if enough of us keep contacting customer service they will look into the problem more than they have already. Or refund people. 

[rduke982]

I went on the customer service chat last night and asked them to escalate my claim. The rep pretty much refused. They kept on saying we are aware of the issue and are working on it. They told me I've already escalated it once which I did get a reply from a supervisor. I want someone over the supervisor to contact me. This is ridiculous!

[Claire1313]

Since the update my luxe won't hold charge and the reminder to move notifications aren't working. I have checked that notifications are turned on and have restarted the luxe twice. Please help 

[MJBaxter]

Ever since I updated my FitBit Luxe to v.20001.188.58 on 12/16, the data in the FitBit Luxe app on my IPhone SE (with iOS 16.1.1) lags behind one day. For yesterday, Saturday 12/17, it currently registers zero steps. On Saturday 12/17, it registered zero for Friday 12/16. Over last night, it seems to have partly caught up and now shows Friday 12/16 data. I've synched numerous times.
The update itself was a painful process. It took several hours and numerous attempts. I see many other people have had issues. My Luxe is 1 year old.
Thank you, MJBaxter

[sassert]

I also have the same issue. Since I've updated to the latest firmware my Luxe has stopped working. I can charge it, but once I put it around my arm it won't respond to anything anymore. The screen will stay black. I've got a replacement Luxe from customer support last Friday, but the same issue persists after installing.. (installing the firmware update also took like 3,5 hours)

It seems to me that replacing the device won't help, I'm trying to make clear through e-mail that it's probably caused by the firmware update.

[MIAOHLB]

I keep reading this thread and am not feeling the warm and fuzzies about the update. It's a shame so many users have to suffer because it's not properly tested. If you're going to put out an update and it breaks the devices you should own up to it and cover the losses. It's not fair! People rely on the proper use for their daily wellness. I am pretty sure mine is out of warranty by now so I won't be updating. I am able to do with it what i need so I'll just keep on keeping on. Does Google own the world yet??

[wheeldon]

I have updated my luxe, so why do I still see the banner about it?

[rduke982]

Anyone else still having issues with their Luxe? I still cannot get it to sync with my phone. I've done everything I know to do. 

[Cubby12]

Still having the same issue. Haven't heard a thing from Fitbit



Sent from my T-Mobile 5G Device

[Kazz80]

Yes still not working waste of money!


Sent from Outlook for Android<>

[rduke982]

It is almost like they do not care about their customers. They don't even moderate here or they would respond to us.

[MJBaxter]

Same problem here after updating. It was a mess. No data at all was recorded for Sat. 12/19.  Then for the next 3 days, the iPhone app did update at midnight.  But each subsequent day, the app read zero for all functions for the current day. And I had to manually synch it numerous times during the day even though it kept reading zero. [update noon EST 12/22: now the app updated in real time, for the first time in a week.]  Good luck to you.

[rduke982]

I contacted the support chat again. They gave me the line that their tech team is aware and is working on a fix. How long does a fix take?!

[wheeldon]

I’m sorry you aren’t having any joy. Fitbit have been great with me, they’re having replied with instructions and an offer, action on which, at the moment, I am holding fire.
The recurring notification re an update for the Luxe is still appearing, but I have decided to ignore it while I become more familiar with the device.
At the moment my simple/basic use is going fine, so I will go with the flow for now.
Best of luck.

Sent from my iPad

[wheeldon]

How long is a piece of string? I’m just a grateful user of technology, definitely not technology savvy, so I can’t answer that! I’m sorry for your frustration, I hope they do find the fault and it.
Happy Christmas. 😃

Sent from my iPad

[Mfort]

How is it living in the future? Hope they figure it out soon!