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Luxe: Fitbit App shutting down after clicking workout

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‎09-09-2024 11:20

‎09-09-2024 11:20

I have just started running and today after my run I opened the app and when I clicked the specific workout, the app shut down on my iPhone. 
I turned off Bluetooth, couldn't close the app because it wasn't even there and then turned off my phone. After rebooting, I turned the Bluetooth back on and then opened the app but it didn't resolve the issue. 
Help! I want to see my heart rate ranges for my run. 😞

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‎09-28-2024 08:47

‎09-28-2024 08:47

Hi there @HollyCC! Welcome to the Fitbit Community and congratulations for starting your running journey!

Thanks for letting us know about the situation you're having with the Fitbit app.

This kind of issues tend to happen when the Fitbit app hasn't been updated. Can you please verify if you can update it?

 

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