Luxe Gorjana band popping off

[Tikino]

I have had my Fitbit replaced 3 times and on the second band. There is a definite design flaw in the Luxe.

Fitbit ever should have gone away from using the pins.

Especially not using plastic clips when the Fitibit device is metal.

Sooooo I say this to tell you that I GIVE UP!

I literally have to check my band every couple of minutes to snap it back into place.

I created my own solution. Since I absolutely love the look of the metal Gorjana band and will not ever use the silicone band (I actually threw it out) I decided to fix the problem that Fitbit created with the design.

I got some super duty Loctite Super Glue that works with metal and plastic and glued the band to the device. I'm on day one of this fix so I hope it works. If not I will be investing in some epoxy glue and try that. At least there is no gap between the clip and the device now and I don't have to keep snapping it back on before it falls off. Which it has done and I almost lost the device and band completely 3 times. Luckily I caught it in mid air and saved it.

Good luck to others out there as it seems Fitibit is not doing much to provide a permanent fix to this obvious issue.

Cheers!

Moderator edit: updated subject for clarity

[Bryantkr10]

Literally doing the same with Gorilla Glue. Fixing an issue they refuse to! 

[StyleGal]

That’s what I did - works a treat! Three+ months now and no more issues. Shame about the scratches from when it fell off while walking tho.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Tikino @StyleGal @Bryantkr10.

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

If you are having difficulties with the Gorjana bracelet, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

I would like to mention that we don't recommend fixing any damage to your Fitbit device or accessory. If you would like to check the Fitbit Warranty please visit this site.

Have a nice day.

[MilaC]

i did the super glue thing as well. 👍

[JBC91]

Same here. I purchased Luxe in Aug 2021 - after enjoying both the InspireHR and AltaHR. The luxe is less bulky and I like the oxygenation and body temp measures. 
I had bought several after-market bands on the other Fitbit’s - metal, more bracket to wear a real watch out but track my steps and activity. 
I tried a few after-market bands for Luxe and found they gap where the bands snaps into the device.  I thought there must be something “special” with the Gorjana band bc it can’t possibly have this gap issue, but I

 

 

didn’t exactly want to spend $100 just for a band.  I broke down and got one, but then found it also gaps and apparently this is a common problem ☹️

I will probably return the Gorjana band. I prefer to switch out bands and will continue using the gaping $15 bands, not using super glue which is quite sad.  I have a skin reaction to the silicon for some reason. 

[Jorodemo]

Are you saying I will void my warranty if I fix the bad problem myself? I love the design of this Fitbit but the band disconnecting is driving me crazy. From the many other complaints I see online I doubt that a replacement will make any difference as the issue is a design flaw, not a manufacturing error. 

[JBC91]

I did return the Gloriana band in Jan 2022. 

And then the luxe bracket that holds the band on one side broke mid-Feb 2022. my choices were to get a replacement Luxe with poor fitting bands or possibly break again. I got a discount on Inspire2 and very happy with it and other bands!