Luxe - Hourly activity time keeps changing from why originally said after time change

[Mick56]

Why does my hourly activity time change after the time change on Sunday? it is also not recording my steps properly.

Moderator edit: updated subject for clarity

[HorareyFitbit]

Hi @Mick56 welcome to the Fitbit Community! It's great to have you here!

I truly understand what you are going through with your Luxe that the hourly activity has changed, I understand how you feel, I will do my best to help you, could you also tell me if your device stopped tracking any other data besides the steps?

 A restart can help with the situation adapting to the time change and checking the steps tracking. I suggest you restarting your Fitbit device as recommended here: How do I restart my Fitbit device?

[Mick56]

Thanks for your reply. Everything else looks fine. I did a live chat and
was told to basically turn off the automatic choice of time and then turn
it back on. It worked for a short period. But it just reverted back to a
time of 5 AM to 2 PM. That time remains even when I change the time that I
prefer. That time never goes away. Hope I am making myself clear.

[Mick56]

I was able to fix my issue.  There was another way of changing the hourly activity time through the upper left battery percentage icon.  Then choosing my Luxe product and then Fitbit Reminders.  

[HorareyFitbit]

Hi @Mick56, welcome back to our Community!

I´m happy that you managed to solve your situation with your Luxe! Now let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.