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Luxe - SmartTrack activities transferred to Strava, fail

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‎05-18-2023 03:36 - last edited on ‎05-28-2023 14:10 by Fitbit Moderator

‎05-18-2023 03:36 - last edited on ‎05-28-2023 14:10 by Fitbit Moderator

Ive connected Fitbit to Strava and been for a run. The exercise is on Fitbit via lSmartTrack but nothing on Strava. I’ve tried disconnecting Strava and reconnected. Been for another run and again nothing happened. What’s am I doing wrong and why isn’t this simply? 😡

 

Moderator edit:  updated subject for clarity

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4 REPLIES 4

‎05-18-2023 04:07

‎05-18-2023 04:07

Hello @vickijp1234 and welcome to the Community.  I don't use Strava, but other users who post on this forum say that only GPS activities that are tracked with the Exercise app sync with Strava. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-18-2023 06:01

In response to LZeeW

‎05-18-2023 06:01

Hi, thank you but how do I do a gps activity? I don’t know what I’m doing wrong 

Best Answer

‎05-18-2023 06:32

In response to vickijp1234

‎05-18-2023 06:32

@vickijp1234   You use the Exercise app on your Luxe (swipe left twice).  Your Luxe has connected GPS and uses the GPS sensors in your phone.  This help article has details.  How do I track my workouts with my Fitbit device?  I searched YouTube for a good beginner's video on how to use the Exercise app, but couldn't find one.  Sorry.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-18-2023 10:42

In response to LZeeW

‎05-18-2023 10:42

@LZeeW , Thank you for your help. 


@vickijp1234 , A warm welcome to the Community! Thank you for your message and efforts. 

 

As mentioned by LZeeW only activities tracked with GPS will be synced between Strava and Fitbit. 

The Luxe needs you phone nearby, to use Connected GPS. 

How to setup the GPS can be found here: OpenPhone (connected) GPS,

 

You'll also like to have a look at this: OpenCharge 5, Inspire 3, and Luxe

 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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