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Luxe Unable to complete the update

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‎11-26-2025 19:01 - last edited on ‎11-27-2025 04:28 by Fitbit Moderator

‎11-26-2025 19:01 - last edited on ‎11-27-2025 04:28 by Fitbit Moderator

I’ve just replaced my Luxe and the setup and sync seemed to go perfectly, but the app is saying there’s an update.. Every time I attempt to update, the green Update button is unresponsive. The Fitbit is plugged in and fully charged; phone is sitting next to it. I’ve restarted both the phone and the Luxe. Also tried connecting it to my iPad with the app installed, but the result is the same. Any recommendations or ideas would be appreciated!

 

Moderator edit: updated subject for clarity

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‎11-27-2025 05:10

‎11-27-2025 05:10

Hello @sdramsey!  Welcome to our community forums!

Thank you for letting us know that your Luxe is unable to complete the update. 

 I appreciate all the troubleshooting steps you've already tried and the information provided.

It seems you've tried all the available solutions for this type of problem on your own. So, my best advice from here is to contact technical support. They have the most appropriate resources to help you more thoroughly. 

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