Luxe added over 16 million steps

[YMCK]

Hi - my luxe added over 16 million steps to my step count yesterday. I obviously didn’t do this! Any idea why this would happen and how I get rid of them to keep the accurate steps? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @YMCK. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

Is this the first time your Luxe track false steps? If so, we are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Luxe, and in the case this happens again, please let me know and I will be glad to further investigate.

As for the extra steps, note you can negate those steps. For more information, see How do I add, edit, or delete Fitbit data and activities? 

Hope that  helps. 

[YMCK]

 

[YMCK]

Hi - the problem has gotten worse and now my Fitbit says I do over 16m steps per day. 
Please review attached pic.

How do I rectify?

thanks

yvonne

[Rufous44]

That's crazy!