Luxe alarms are going off in the wrong time

[LydiaAries]

Hi there,

Recently my Luxe has started warning me with a vibration about an alarm set 2 hours from then.

It is annoying to have an alarm for 6.30 am and being woken up by a vibration at 4.30 warning me that I have an alarm.

I have a Pixel 7 phone android 14 so fully updated, but I can't find anywhere any setting to stop this.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LydiaAries. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the issue with your alarms. I understand how annoying this can be. I'll be glad to help you with this!

By any chance, did you see any message on the screen while it was vibrating? If there was a "Look Alive" message, please note it is part of your alarms and it seems like you have the Smart Wake feature enabled. Smart Wake attempts to find the best time to wake you starting 30 minutes before the alarm time you set. For more information, see How do I set an alarm on my Fitbit device?

If the above doesn't describe your issue, please note that this might also be Alexa alarms. Know that the alarms and timers you set with Alexa are separate from those you set in the Alarms app. For more information, see How do I use a voice assistant on my Fitbit smartwatch?

If none of the above helps, please try restarting your Luxe and see how it behaves the next morning at 4:30 AM.

Hope that helps!