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Luxe alarms have stopped working

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‎05-07-2023 01:33 - last edited on ‎05-08-2023 08:17 by Fitbit Moderator

‎05-07-2023 01:33 - last edited on ‎05-08-2023 08:17 by Fitbit Moderator

I have had a number of occasions when my Luxe alarm has stopped working and reset has corrected the problem.  This is no longer solving it.  Neither alarm nor smart alarm will work 

 

Moderator Edit: Clarified subject

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‎05-08-2023 08:20 - edited ‎01-31-2024 04:29

‎05-08-2023 08:20 - edited ‎01-31-2024 04:29

Hi there, @chrisek. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done, please try removing the alarm and then adding it once again. You can find instructions on how to remove alarms by clicking here. Basically what you want to do is: 

  1. Sync your Fitbit to your account.
  2. Restart your Luxe. 
  3. Remove the alarm.
  4. Sync your Fitbit.
  5. Add the alarm.
  6. Since once more.

Then they should start working. Please give it a try and let me know how it goes, I'll be glad to continue assisting you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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5 REPLIES 5

‎05-08-2023 08:20 - edited ‎01-31-2024 04:29

‎05-08-2023 08:20 - edited ‎01-31-2024 04:29

Hi there, @chrisek. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done, please try removing the alarm and then adding it once again. You can find instructions on how to remove alarms by clicking here. Basically what you want to do is: 

  1. Sync your Fitbit to your account.
  2. Restart your Luxe. 
  3. Remove the alarm.
  4. Sync your Fitbit.
  5. Add the alarm.
  6. Since once more.

Then they should start working. Please give it a try and let me know how it goes, I'll be glad to continue assisting you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-08-2023 14:05

In response to MarreFitbit

‎05-08-2023 14:05

Thank you for the information. For some unknown reason, today the alarm started working again. I will keep a copy of your advice and use it if the alarm stops working again.

Christine Kennedy

Sent from my iPhone
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‎05-09-2023 09:56 - edited ‎05-09-2023 09:56

In response to chrisek

‎05-09-2023 09:56 - edited ‎05-09-2023 09:56

@chrisek Awesome! I'm glad to hear that the alarms started working again. 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-11-2023 02:13

In response to MarreFitbit

‎05-11-2023 02:13

I have now tried your suggestion and it has worked thank you.  Long may it last! 

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‎05-11-2023 04:48 - edited ‎05-26-2023 11:36

In response to chrisek

‎05-11-2023 04:48 - edited ‎05-26-2023 11:36

@chrisek I'm glad to hear that the steps recommended did the trick.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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0 Votes