Luxe alarms won't go off

[Roby1982]

I know how to set the alarm and have it repeat on weekdays. It worked great for two weeks, but come Monday morning, I’m woken up late by my husbands alarm because my Fitbit never went off. I tried turning the alarm off and then on again. Not sure what else to do. Do I have to go back to waking my husband up with my phone alarm? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Roby1982. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

Please try removing the alarm and then adding it once again. You can find instructions on how to remove alarms by clicking here. Basically what you want to do is: 

1. Sync your Fitbit to your account.
2. Restart your Luxe. 
3. Remove the alarm.
4. Sync your Fitbit.
5. Add the alarm.
6. Since once more.

Then they should start working. Please give it a try and let me know how it goes, I'll be glad to continue assisting you. 

Also, keep in mind that If you're using Smart Wake, that would explain why the alarm is going off before the schedule time. Smart Wake attempts to find the best time to wake you starting 30 minutes before the alarm time you set. It avoids waking you during deep sleep so you're more likely to wake up feeling refreshed. If Smart Wake can’t find the best time to wake you, your alarm alerts you at the set time. For more information, see How do I manage alarms on my Fitbit device?