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Luxe alarms won't go off

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‎03-09-2022 00:11 - last edited on ‎03-10-2022 06:06 by Fitbit Moderator

‎03-09-2022 00:11 - last edited on ‎03-10-2022 06:06 by Fitbit Moderator

My luxe vibrates as usual when I have a call or other notifications but not when my alarm goes off. When I check my watch it says it’s snoozing but I haven’t touched the screen. I’ve sat still waiting for the end of the snooze time but when I next check it it’s snoozing again without having alarmed

 

Moderator Edit: Clarified subject

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‎03-10-2022 06:08 - edited ‎06-10-2023 10:28

‎03-10-2022 06:08 - edited ‎06-10-2023 10:28

Hi there, @amy11. Welcome to the Communtity Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please try removing the alarm and then adding it once again. You can find instructions on how to remove alarms by clicking here. Basically what you want to do is: 

  1. Sync your Fitbit to your account.
  2. Restart your Luxe. 
  3. Remove the alarm.
  4. Sync your Fitbit.
  5. Add the alarm.
  6. Since once more.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎03-10-2022 06:08 - edited ‎06-10-2023 10:28

‎03-10-2022 06:08 - edited ‎06-10-2023 10:28

Hi there, @amy11. Welcome to the Communtity Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please try removing the alarm and then adding it once again. You can find instructions on how to remove alarms by clicking here. Basically what you want to do is: 

  1. Sync your Fitbit to your account.
  2. Restart your Luxe. 
  3. Remove the alarm.
  4. Sync your Fitbit.
  5. Add the alarm.
  6. Since once more.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎03-10-2022 15:20

In response to MarreFitbit

‎03-10-2022 15:20

Thank you. After I deleted ALL of my alarms it solved the problem 

 

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‎03-11-2022 06:47 - edited ‎06-10-2023 10:27

In response to amy11

‎03-11-2022 06:47 - edited ‎06-10-2023 10:27

@amy11 Awesome! I'm glad to hear that the steps recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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