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Luxe alarms won't go off

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‎03-29-2023 03:50 - last edited on ‎03-30-2023 06:07 by Fitbit Moderator

‎03-29-2023 03:50 - last edited on ‎03-30-2023 06:07 by Fitbit Moderator

Purchased this Fitbit luxe in October & the alarm clock has failed to notify me multiple times. Like all my fitbits before, I set the alarm & with each model replacement, this basic feature seems to fail more & more. I have done all the updates, restarted, & reset the alarm and it keeps happening. The only question is when! Any tips?

 

 

Moderator Edit: Clarified subject

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‎03-30-2023 06:08 - edited ‎03-06-2024 10:24

‎03-30-2023 06:08 - edited ‎03-06-2024 10:24

Hi there, @paddipooh. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've tried, please try removing the alarm and then adding it once again. You can find instructions on how to remove alarms by clicking here. Basically what you want to do is: 

  1. Sync your Fitbit to your account.
  2. Restart your Luxe. 
  3. Remove the alarm.
  4. Sync your Fitbit.
  5. Add the alarm.
  6. Since once more.
Maria | Community Moderator, Fitbit


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‎03-30-2023 21:40

‎03-30-2023 21:40

I wish I could help you but I’ve been struggling with this same problem. I chatted with customer service and told them I had already tried all of the suggestions on these forums and they are still not working reliably and they just resent me the tips … no help at all. I have run some “test” alarms and it doesn’t seem to like when you pick specific days. If you just set an alarm with no extra parameters, it seems to work.  I think I have to quit Fitbit. I’m following to see if you get resolution, but what’s the point of an unreliable alarm? So annoyed and frustrated. 

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