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Luxe backing snaps out of place

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‎08-26-2025 17:02 - last edited on ‎08-26-2025 18:58 by Fitbit Moderator

‎08-26-2025 17:02 - last edited on ‎08-26-2025 18:58 by Fitbit Moderator

I put it to charge and the backing snaps out. I try to snap it back into place and it won't go back. I've had issues with it today with going to the fitbit screen and showing an X on the screen too. I got it as a gift from a family member who got it year back I think.

 

Moderator edit: clarified subject.

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‎08-26-2025 18:57

‎08-26-2025 18:57

A warm welcome to the forums @TerrariumMC. 

Thank you for taking the time to share the details regarding your Luxe and the issue experienced with it.

Please feel free to get in contact with Support since this can be considerated as a fisical damage on the device. 

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