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Luxe band keeps falling off

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‎07-11-2022 22:57 - last edited on ‎07-12-2022 09:53 by Fitbit Moderator

‎07-11-2022 22:57 - last edited on ‎07-12-2022 09:53 by Fitbit Moderator

Please fix the luxe hard band falling off. 

 

 

Moderator Edit: Clarified subject

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‎07-12-2022 09:54 - edited ‎06-14-2023 03:56

‎07-12-2022 09:54 - edited ‎06-14-2023 03:56

Hi there, @debbirex. Welcome to the Community Forums. 

Thanks for the details provided in your post. I totally understand where your concern is coming from. 

To better assist you with this, may I know what band do you have? If you're referring to the mesh band, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

On the other hand, if you're referring to any of the other Luxe band designs, please see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


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‎07-18-2022 08:59

‎07-18-2022 08:59

The band on my wife’s Fitbit Luxe constantly comes undone, it’s only a matter of time before she loses it. 

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‎07-18-2022 11:05

In response to Clarkey-123

‎07-18-2022 11:05

I have the same issue, and have contacted customer service twice with no
resolve.
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