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Luxe barely responds to swiping up or down

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‎12-31-2021 02:16 - last edited on ‎12-31-2021 09:08 by Fitbit Moderator

‎12-31-2021 02:16 - last edited on ‎12-31-2021 09:08 by Fitbit Moderator

My Fitbit luxe works perfectly when I swipe to the right or to the left, but when I swipe up or down, it doesn’t react as it should and it clicks on things I haven’t clicked on myself. 
I’ve already tried restarting the device, resetting it, and changing the clock face. Nothing worked

 

Moderator Edit: Clarified subject

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‎12-31-2021 09:10 - edited ‎09-01-2023 07:33

‎12-31-2021 09:10 - edited ‎09-01-2023 07:33

Hi there, @SophieKok. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Since you've exhausted all possible steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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