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Luxe battery and screen wake issues

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‎02-25-2022 16:36 - last edited on ‎02-26-2022 03:26 by Fitbit Moderator

‎02-25-2022 16:36 - last edited on ‎02-26-2022 03:26 by Fitbit Moderator

The Luxe, has so many great features and a slim design, BUT, the design can't save it from it's Issues.

Firstly, the screen wake. The screen never turns on when I flick my wrist from my waist or from anywhere. And no matter how many times I tap my screen, it still doesn't turn on. Not to mention when it does miraculous turn on, it turns off instantaneously! 

Next, the battery life. Granted, I got a replacement, but now not even a month afterwards the battery is only lasting 4 days on a charge. Dropping 30% in roughly 24 hours. 

I have contacted support through the website, but I don't know if it went through because the chatroom was so glitchy, and I haven't received an email (I don't know if I read it wrong saying I'd get an email within the next day, but I usually would get an email saying I contacted support nonetheless). Is there anything else that can be done? I've restarted, synced, and even reset it from the watch itself. What else is to do?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-26-2022 03:29 - edited ‎01-08-2024 05:15

‎02-26-2022 03:29 - edited ‎01-08-2024 05:15

Hi there, @KylieOz. Thanks for stopping by in the Community Forums and sharing the details about the issues with your Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen our Support Team already sent you an email after your chat. Please stay tuned to your inbox for updates on your case!

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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Best Answer

‎02-26-2022 16:09

In response to MarreFitbit

‎02-26-2022 16:09

I saw the email regarding my case, well, part of my case. I could care less about the screen wake not working, but the battery life is something else. The watch dropped 19% in less than 16 hours from my conversation with the Support Team. AND it dropped 30% on Wednesday when I charged it. It was only 24 hours later, already at 70%. I feel like I'm going in circles with this watch. My original watch before I got this one - the same watch - has the same issues. But the battery only lasted 10 hours.

My replacement battery dropped from roughly six days to barely four days. What can I do?

Best Answer