Luxe battery, display and notifications issues

[Harlyn]

I have had my luxe for 5 months now and I am still not impressed with how it works. It does not give me my notifications all the time and seems to freeze on one screen and can’t change it. The battery seems to die fast and without notice. So disappointed in my Fitbit luxe. Definitely would not recommend!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Harlyn.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. 

I would recommend restarting your Tracker by following these instructions. You can also change your clock face to see if the issue gets resolved.

We recommend following these troubleshooting steps to resolve issues with notifications.

You can find some tips to extend your Fitbit device's battery life in this article.

Hope this helps.

[Janniemac]

I am so unhappy with this Fitbit. I have only had it a few weeks. Mine does what yours does, it freezes on a  screen, the battery goes down in less than 3 days with no warning that it is about to die.  I wish I would have spent the extra for the Charge 5.  

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Janniemac.

If after following the troubleshooting steps shared above you continue having difficulties with your Fitbit Luxe display, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Harlyn]

I hear you. I was talking to my daughter today and told her not to get the luxe Fitbit and told her how unhappy I am with mine. 

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Done these and no change. A waste of my time

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Chatted with support before and it didn’t change anything and was a waste of just about a hour.

Moderator edit: format

[EdsonFitbit]

Thank you for your responses, @Harlyn.

I'm sorry to hear how you feel about your Fitbit Luxe.

In this situation, Customer Support can evaluate your warranty and let you know how to proceed. Thank you for your patience while dealing with this situation.

Have a nice day.