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Luxe battery draining in less than 24 after upgrading to iPhone 13

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‎01-20-2022 04:33 - last edited on ‎01-20-2022 05:03 by Fitbit Moderator

‎01-20-2022 04:33 - last edited on ‎01-20-2022 05:03 by Fitbit Moderator

My Luxe is brand new and does not last a full day. I have the latest version of the app just downloaded on my brand new iphone13. The Luxe battery was lasting fine on my old pixel (about a week). Why would the Luxe battery drain extremely fast with the brand new app and iphone? 

 

 

Moderator Edit: Clarified subject

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‎01-27-2022 03:54 - edited ‎10-30-2023 15:44

In response to Mcdodia

‎01-27-2022 03:54 - edited ‎10-30-2023 15:44

Hi there, @Mcdodia. Thanks for stopping by in the Community Forums. 

Please make sure the Fitbit app installed on your phone is up-to-date. Updating your Fitbit app should fixe the issue with your Fitbit Luxe's battery life. To do so, see How do I update the Fitbit app?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-20-2022 05:04 - edited ‎03-30-2024 16:04

‎01-20-2022 05:04 - edited ‎03-30-2024 16:04

Hi there, @lexawashere. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-26-2022 08:42

‎01-26-2022 08:42

Hi could you tell me what the solution was ? I have had my luxe now for some months and never had this problem until yesterday/today. It was fully charged yesterday and today it has zero charge

Best Answer

‎01-27-2022 03:54 - edited ‎10-30-2023 15:44

In response to Mcdodia

‎01-27-2022 03:54 - edited ‎10-30-2023 15:44

Hi there, @Mcdodia. Thanks for stopping by in the Community Forums. 

Please make sure the Fitbit app installed on your phone is up-to-date. Updating your Fitbit app should fixe the issue with your Fitbit Luxe's battery life. To do so, see How do I update the Fitbit app?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes