I'm on my third Luxe since August. The first one lasted until October, when it begin rapidly draining the battery. Fitbit had me jump through all their testing and settings hoops, none of which helped. They replaced it under warranty and had me mail the original device back, then they shipped me a new one. The replacement arrived the end of October. Out of the box, it suffered from rapid battery drain. It would last less than a day. So I complained to Fitbit again. They again had me refer to web pages and various ineffective troubleshooting attempts. They finally decided to offer me a replacement Luxe or half-off anything except the new Fitbit models. I choose the replacement.
My replacement arrived on Friday and again, out of the box, the charge lasts less than a day. Not only that, the battery will not charge to 100% no matter how long I leave it on the charger. I took it off the charger at 10:30 AM yesterday and it was dead by 6:30 AM today.
Looking at the forums, this appears to be a fairly widespread problem. Many people are complaining about their Luxe not holding a charge, yet Fitbit keeps sending everybody to the troubleshooting guides and is pretending nothing is wrong. It seems as though the culprit might be the most recent firmware updates, but there's no way to test that as an end-user since Fitbit doesn't allow firmware rollbacks.
At this point, I either want my money back or a Luxe that actually works. I can't get my money back from Amazon (where I bought my Luxe) because the return window was in September. I don't want my defective Luxe replaced with another defective Luxe and I really don't want to spend money on a different model.
Fitbit, what are you doing to actually address this issue?
