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Luxe battery drains quickly

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‎07-12-2021 12:24 - last edited on ‎10-04-2022 10:53 by Fitbit Moderator

‎07-12-2021 12:24 - last edited on ‎10-04-2022 10:53 by Fitbit Moderator

Anyone experiences LUXE battery draining fast? I got mine two weeks ago or so, and didn’t notice anything for the first few days. Then I started noticing it might be draining faster than what it claims to be. I have updated everything. 

 

Now I can confirm that mine didn’t even last 12hrs after fully charging today. 

 

I contacted support team and he told me Fitbit is currently trying to work on the battery issue of LUXE as it is a general issue reported. 

 

So I should just wait and come on Fitbit website everyday hoping I’d see an announcement on the matter? 

Also, is there a possibility that my device itself is defective, maybe? 

 

 

Moderator edit: format.

Best Answer
49 REPLIES 49

‎01-18-2023 11:42

In response to JPP83

‎01-18-2023 11:42

I am having the exact same issue.  My battery would generally last about a week but now I can't even make it 24 hours without it draining very quickly.

Best Answer

‎01-19-2023 11:46

In response to AndreaFitbit

‎01-19-2023 11:46

I have tried the steps and still draining fast and acting up where the face gets stuck or move uncontrollably 

Best Answer

‎01-25-2023 05:06

In response to AndreaFitbit

‎01-25-2023 05:06

Any updates to this? Still having problems. It turns off during the night so I am not getting sleep tracking which the main reason I pay for the premium subscription. When I put it on the charger it shows 20% so it’s not really dead. This only started after the latest update. 

Best Answer

‎01-29-2023 01:36

‎01-29-2023 01:36

Same issue.  Mine doesn’t even last 24 hours.  So frustrating.  I’ve tried all of the recommendations below and no improvement.  I had a Charge3 before this and never had battery issues.  Got the luxe because it was more feminine.  Extremely disappointed.  

Best Answer

‎02-08-2023 05:47

In response to DottieChick

‎02-08-2023 05:47

My Luxe was great for 2 years and only started having this problem with the update to the device. I’ve done all the steps multiple times and it just keeps getting worse. I also contacted customer care and all they offered was a discount on a new one. I really think Fitbit could fix this if they wanted to by either rolling back that update or providing a new one. I canceled my premium membership since nothing is working right and will look for a different brand next. 

Best Answer

‎02-08-2023 14:08

In response to AndreaFitbit

‎02-08-2023 14:08

I have tried the fixes - mine would not hold a charge for more than a day and now will not charge at all. 

Best Answer

‎02-19-2023 04:16

In response to JPP83

‎02-19-2023 04:16

Same here, been great on battery since release, but since last update it’s draining very quickly and the % is all over the place, also noticed they removed high/low hr notification - customer support just keep saying to fully charge then fully deplete, the problem isn’t going away - all since last update 

Best Answer

‎06-08-2023 15:33

‎06-08-2023 15:33

Im having the same problem, my fit bit has glitched right from day 1, I had a different fit bit  model previously that i was happy with but when the screen cracked i ‘’ upgraded ‘’ to this one, i bought it when they were first released, I almost returned it after 2 weeks of use and wish i had done now, this latest problem has been going on for months, it takes me a week to get it to 100% and a day for it to drain. I so wish i hadnt bought it. I have lost count of the number of resets and trouble shoots i have done on it, I would never recommend anyone buy one of these, mine is currently on charge, has been all day and its now showing 71% when earlier it was at 87% ??? I have just had a look on the app and it states takes up to 2 hours to charge. What a joke! I dont think my luxe has ever charged in 2 hours. 

Best Answer

‎06-08-2023 17:02

In response to Tilli121

‎06-08-2023 17:02

Yeah I had trouble from mine out of the box as well.  They said they were working om a firmware update but after several updates and no change I gave up. I loved my Alta and regret wasting money on the Luxe.  I ended up buying a Garmin earlier this year that was half price at the time, and wish I had done it sooner.  While it's not perfect it is way better than the Luxe and I am not constantly having to charge it up.

Best Answer

‎06-09-2023 00:47

In response to Apples_e

‎06-09-2023 00:47

Hi, after a few calls fitbit offered me a brand new Luxe or half price on any other product, i went for a new replacement Luxe and the battery is working fine ie 7+ days , i guess they just deteriorate over time as i bought my original one on launch- i tried a couple of Garmin i didn’t get on with them plus for constant sleeping i like how small the Luxe is 

Best Answer