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Luxe battery is draining in less than 4 hours

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‎09-23-2022 14:38 - last edited on ‎09-24-2022 05:54 by Fitbit Moderator

‎09-23-2022 14:38 - last edited on ‎09-24-2022 05:54 by Fitbit Moderator

  • We received the new Luxe on yesterday.. After completing the setup and charging to 100%, the thecbattery was at 0% in less than 4 hours.
  • How do we  return this for one that works as advertised? 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-24-2022 02:10

‎09-24-2022 02:10

First step in a warranty claim is to contact customer support via contact.fitbit.com 

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‎09-24-2022 05:56 - edited ‎03-15-2024 06:20

In response to SteveH

‎09-24-2022 05:56 - edited ‎03-15-2024 06:20

Hi there, @Bobbierschmidt. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@SteveH Thanks for helping out!

Maria | Community Moderator, Fitbit


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