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Luxe battery is draining quickly

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‎01-04-2023 06:24 - last edited on ‎01-07-2023 06:34 by Fitbit Moderator

‎01-04-2023 06:24 - last edited on ‎01-07-2023 06:34 by Fitbit Moderator

Hi

 

I have my Luxe since 2020. After sometime charging it gave problems. Now I have to charge my Fitbit TWICE a day. If I don't it does not track my sleep or my steps anymore because battery is empty. Is this normal. What to do? please comment. thank you.

 

 

Moderator Edit: Clarified subject

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‎01-07-2023 06:35 - edited ‎10-14-2024 10:37

‎01-07-2023 06:35 - edited ‎10-14-2024 10:37

Hi there, @Aradhan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd recommend taking a look at the tips recommended in this help article Can I extend my Fitbit device's battery life?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎01-07-2023 06:35 - edited ‎10-14-2024 10:37

‎01-07-2023 06:35 - edited ‎10-14-2024 10:37

Hi there, @Aradhan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd recommend taking a look at the tips recommended in this help article Can I extend my Fitbit device's battery life?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-08-2023 06:47

In response to MarreFitbit

‎01-08-2023 06:47

Hi, of course I have followed the advice suggested but it did not help. I still have to fill the battery twice a day. I consider to buy a new tracker…

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‎01-10-2023 15:46 - edited ‎06-13-2023 10:24

In response to Aradhan

‎01-10-2023 15:46 - edited ‎06-13-2023 10:24

@Aradhan I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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