Luxe battery is draining quickly

[fullcapri]

My luxe charge lasts less that 2 days with full charge. I preordered my luxe and my battery life is significantly less than the intended 5 days. Since the product is new is there a warranty on it? It should last a year at least without such a significant decline in functionality.

Moderator Edit: Clarified subject

[Annmc2022]

I am having the same issue. Have you gotten any responses?

[MarreFitbit]

Hi there, @fullcapri. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. I understand where your concern is coming from. 

Please make sure the Fitbit app installed on your phone is up-to-date. Updating your Fitbit app should fixe the issue with your Fitbit Luxe's battery life. To do so, see How do I update the Fitbit app?

@Annmc2022 Welcome on board. I've seen you contacted our Support Team after posting here and they've already helped you. If you still need assistance, please feel free to contact our team back so they can continue helping you.

[LMHoll]

My app is up to date and my Luxe still drains in a day or two.  useless for tracking anything over time.  VERY disappointed in my purchase, especially when my old Alta HR lasted for years and stayed charged forever.  

[Apples_e]

My new. out of the box Luxe which I purchased around July last year has only ever lasted approx 2 days. I spend a month back and forth with support only to finally be told that it was a known issue and an upcoming firmware update would fix it.  I was excited later that year when there was finally a firmware update for the Luxe, only to be sorely disappointed to find it did absolutely nothing for my battery life.  I am still having to charge it up every two days unfortunately and was never given the option of returning it.

[fullcapri]

Hello, 

My Fitbit app is up to date and I still have this issue. Are you going to answer my question regarding a warranty on the intended battery life? 
From the latest replies, I am not the only one with this issue and it is not being resolved adequately. I also got my luxe in June or July. It is fairly new. What can I do moving forward? I spent a decent amount of money on this product for my mental health and it has caused me stress by being unreliable. 

[fullcapri]

I had the same experience. I had my Alta for years and then my Alta hr for maybe a year or 2. My Alta hr broke because I sweat too much and it broke my sensor. I was very upset. It took me 2-3 years to get the courage to buy the new luxe: I gathered the money only to be short sided by the shortcomings of this device. 

[fullcapri]

I thought google buying fitbit would improve the quality and durability of these devices; I never expected it to be the opposite. I’m sorry you also have this issue. A warranty or call back should be issued for these faulty battery or something. Or allow us to return them to the company to be fixed or get a replacement. These products are not cheap and we expect them to do why they’re advertised to do.